1. Introduction
Welcome to 99gt. Thank you for taking the time to read our Privacy Policy — it shows you care about protecting your data. So do we. 99gt believes that every user's personal information is their own asset, and it is our responsibility to safeguard it.
This Privacy Policy explains what information we collect when you use the 99gt website, app, or any of our services — why we collect it, how we use it, and how we keep it secure. This policy forms part of a legal agreement with our services and you should read it in full.
By using 99gt's services, you agree to this Privacy Policy. If you disagree with any part of it, please discontinue use of our services and contact our support team.
Please note: This Privacy Policy applies solely to 99gt's own platform. Third-party payment gateways and game providers may have their own separate privacy policies that apply independently.
2. What Information We Collect
99gt collects two types of information — directly from you and automatically from your device. Full details are provided below:
a) Information Collected Directly:
- Identity Information: Full name, date of birth, national ID or passport number.
- Contact Information: Email address, mobile number, and current address.
- Financial Information: Bank account number, mobile banking number (bKash/Nagad/Rocket), and transaction history.
- KYC Documents: Copy of NID card, passport, or driving licence, plus a selfie photo.
- Account Information: Username, password (stored in encrypted form), and security questions.
b) Automatically Collected Information:
- Device Information: Device type, operating system, browser type and version.
- Network Information: IP address, internet service provider, and approximate location.
- Usage Data: Pages visited, time spent on each page, and games played.
- Cookies & Tracking: Session cookies, performance cookies, and preference cookies.
99gt only collects information that is necessary to deliver our services. Collecting data beyond what is needed goes against our policy.
| Data Type |
Reasons for Collection |
Mandatory? |
| Name & Date of Birth |
Identity Verification (KYC) |
Yes |
| Email & Phone |
Account Security & Communication |
Yes |
| Financial Information |
Deposit & Withdrawal Process |
Yes |
| IP Address |
Security & Fraud Prevention |
Automatic |
| Cookie Data |
Service Quality Improvement |
Partially Optional |
3. How We Use Your Information
99gt uses your information only for defined, legitimate, and transparent purposes. The key uses are outlined below:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Legal Obligations: To provide information as required by government or regulatory authorities.
- Customer Service: To resolve issues and provide you with support.
- Technology Improvement: To improve platform functionality and enhance the user experience.
- Marketing: To send you relevant offers and promotions, with your consent.
99gt will never use your data for purposes beyond this list. If a new use case arises, we will notify you in advance and obtain your consent where required.
4. Sharing Information with Third Parties
99gt does not sell your data. However, limited information may be shared with trusted third parties in certain specific circumstances:
-
Payment Provider: To facilitate deposits and withdrawals, the necessary financial information is shared with payment services such as bKash, Nagad, Rocket, or other providers.
-
Game Software Provider: Limited session data may be shared with game providers to ensure a seamless gaming experience.
-
Legal Authorities: Data may be disclosed in response to a court order, government investigation, or regulatory authority request.
-
Cybersecurity Services: Anonymous data may be shared with specialist service providers for fraud detection and prevention.
Important: All third parties we work with are bound by contract and required to uphold our privacy standards. Any information shared with them is used solely for the specified service.
5. Cookie Policy
Cookies are small text files stored in your browser. 99gt uses three types of cookies:
-
Essential Cookies: Used to maintain login sessions, store security tokens, and remember language preferences. The site cannot function properly without these.
-
Performance Cookies: Anonymous data on which pages are most visited and how long they take to load — used for analytics purposes.
-
Functional Cookies: To remember your preferred language, display settings, and game preferences.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
99gt does not use any third-party advertising cookies. We do not track your online activity to serve you ads.
6. How We Keep Your Information Secure
To keep your data secure, 99gt has implemented multiple layers of technical and administrative safeguards:
- 256-bit SSL Encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): Two-factor authentication is applied at account login.
- Firewall & DDoS Protection: Servers are protected against unauthorized access and cyberattacks.
- Regular Security Audits: Our systems are regularly audited by third-party cybersecurity experts.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
- Restricted Access: Only authorized personnel have access to your data.
Please note that no one can guarantee 100% security on the internet. Keep your account password strong and never share it with anyone.
7. How Long We Retain Your Data
99gt does not hold your data longer than necessary. General guidelines:
- Active Account: Data is retained for the entire duration your account remains active.
- Transaction Records: Financial transaction records are retained for up to 7 years due to legal obligations.
- After Account Closure: After account closure, personal data is deleted within 3–5 years unless retention is required by law.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are kept for up to 1 year.
- Log Files: Server logs are retained for a maximum of 90 days.
8. Your Rights
You have several important rights regarding your personal data, all of which 99gt respects:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: In certain circumstances, you may request that we temporarily pause the processing of your data.
- Right to Portability: You may request an export of your data in a standard, portable format.
- Right to Object: You may object to marketing communications or to specific processing of your data.
To exercise any of these rights, please contact our customer support. We will typically respond to your request within 30 days.
Deletion requests may not always be fulfillable — particularly where data retention is required for legal or regulatory reasons.
9. Protection of Minors' Data
99gt's services are intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.
Should we ever receive information relating to a minor, we will delete it immediately and close the associated account. If you believe a minor is using our platform, please let us know.
A Note for Parents: If your child is attempting to access online gaming or betting, please
Responsible Gaming Please read this page and take any necessary action.
10. Changes to the Privacy Policy
99gt may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:
- The last updated date on this page will be revised accordingly.
- For significant changes, a notification will be sent to your registered email address.
- A notice about the updated policy may be displayed the next time you log in.
Continued use of our services after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.
11. Privacy-Related Contact
For any questions, complaints, or data-related requests regarding this Privacy Policy, please reach out to our dedicated Data Privacy Team:
- Email:
- Support Page: Go to FAQ Page
- Response Time: Typically within 2–5 business days.
Your privacy is our priority. We are here to support you with any concerns.