Responsible Gaming Pledge

99gt Responsible Gaming – Keep the Fun, Keep the Control

Gaming is for fun, not to relieve stress. 99gt believes every player should know when to stop and how much to play. Our responsible gaming tools and guidelines keep you in control at all times.

18+ Only
Bet Limit Setting
Self-Exclusion Feature
Addiction Prevention Support
Transparent Transactions

Our Safe Gaming Features

99gt offers multiple layers of protection for responsible gaming

Bet Limit Setting

Set your own daily, weekly, or monthly deposit and betting limits. No transaction can exceed your budget — you stay fully in control.

Time Limits & Breaks

Extended gaming sessions can be harmful to your health. Enabling session time limits and scheduled breaks will automatically pause your account after a set period.

Self-Exclusion

If you feel you need a break, you can temporarily or permanently close your account yourself. Options range from a 7-day pause to permanent exclusion.

View Activity History

You can view a full history of all your bets, wins, losses, and financial transactions at any time. Transparency is at the heart of what we do.

Reality Check

After a set period of time, a reminder will appear on screen showing a summary of how long you have been playing and how much BDT you have spent.

24/7 Support

Our support team is always available for any questions or assistance related to responsible gaming. Reach us via live chat or email.

18+
Age Restriction is Mandatory
24/7
Support Available
100%
Transparent Transactions
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Safety Tools

What Is Responsible Gaming and Why It Matters

Responsible gaming means betting or playing with a clear understanding of your limits, your means, and your own behavior. At 99gt, we believe online betting and gaming should be an enjoyable, controlled form of entertainment — not a way to make money or chase losses.

Online gaming and betting are growing rapidly in popularity across Bangladesh. In this environment, 99gt is committed to fostering a culture of responsible play. We want every one of our users to stay healthy, informed, and entertained — while remaining able to fulfil their responsibilities to their families.

Statistics show that uncontrolled gaming can lead to addiction in some individuals, causing financial, psychological, and social harm. That is why 99gt has built features into its platform to encourage players to reflect on their gaming habits and seek help when needed.

Please Note: Gaming is a form of entertainment. If it no longer feels fun and starts to feel compulsive — that's when it's time to seek help.

99gt's Responsible Gaming Principles

At 99gt, we hold a set of core responsible gaming principles that we uphold at all times:

  • Age Verification is Mandatory: You must be at least 18 years old to open an account on 99gt. Age is strictly verified through our KYC process.
  • Harm Reduction is the Top Priority: A player's wellbeing matters more to us than profit. If we see signs of potential harm, we will step in ourselves.
  • Transparency Guaranteed: The odds, RTP (Return to Player), and rules for each game are clearly displayed.
  • Easy Access to Help: If you run into any issues, customer support is available anytime, from anywhere.
  • Promotional Policy: None of our bonuses or offers are designed to pressure you into placing more bets.
  • Protection of Minors: We have put in place both technical and administrative measures to prevent minors from accessing the platform.
Responsible gaming at 99gt isn't just a policy statement — it's built into our technology, our trained staff, and the design of our platform.

Responsible Gaming Tools & How to Use Them

Once logged in to 99gt, you can activate any of the following protection tools from your account settings at any time:

Deposit Limit

Set a cap on how much you can deposit within a given period (daily/weekly/monthly). Lowering your limit takes effect immediately; increasing it requires a 24–72 hour waiting period.

Loss Limit

Gaming will be automatically paused if your losses exceed a set amount. This helps prevent deeper financial harm.

Session Time Limit

You can set a maximum time limit for each gaming session. When the time is up, you'll receive an on-screen notification and your session will pause automatically.

Cooling-Off Period

Take a break from gaming for anywhere between 24 hours and 6 weeks. You will not be able to log in to your account during this period.

Permanent Self-Exclusion

If you decide you never want to play again, submit a request to permanently close your account. This cannot be reversed.

Warning: The protection tools are easy to activate but deliberately difficult to deactivate — all for your own protection.

Warning Signs of Problem Gaming

Gaming addiction rarely develops overnight. Warning signs appear gradually, and recognizing them early makes them much easier to manage:

Safe
Warning
Risk
Get Help

Watch out for the following signs:

  • Repeatedly playing in an attempt to recover lost money ("chasing losses").
  • Continuously increasing bet sizes, needing to wager more BDT to feel the same level of excitement.
  • Being unable to stop gaming or feeling uneasy when you try.
  • Hiding your gaming activity from family or friends.
  • Prioritizing gaming over work, studies, or your social life.
  • Borrowing money or dipping into savings to fund gaming.
  • Feeling irritable, anxious, or depressed when unable to play.
If you notice more than three of the above signs in yourself, it is time to seek help now. Contact the 99gt support team or use the self-exclusion feature on your account.

Self-Assessment: Review Your Gaming Habits

Answer the following questions honestly. If more than three of your answers are "yes", consider seeking support.

1 Do you spend more time or money on gaming than you planned?
2 Do you feel uncomfortable or anxious when you try to stop gaming?
3 Do you hide the true extent of your gaming from family or friends?
4 Do you place bigger bets to try to win back money you have lost?
5 Is gaming affecting your work, studies, or relationships?
6 Have you borrowed money or sold belongings to fund your gaming?
These questions are for awareness purposes only and are not a substitute for professional help. If you feel you may have a problem, please seek advice from a qualified professional.

Protection of Minors

Access to 99gt is strictly prohibited for anyone under 18. This isn't just policy — we enforce it through technical measures:

  • Age Verification: Age must be verified at registration using a National ID card or passport.
  • KYC Process: Identity is re-verified before the first withdrawal.
  • Parental Control Software: If there are children in the household, parents and guardians are advised to use parental control software on their devices.
  • Suspicious Account Closure: Any account suspected of being used by a minor is immediately investigated and temporarily suspended.
A Message to Parents: If your child uses any device, make sure parental controls are enabled on it. Contact your internet service provider to block access to gaming sites.

Help & Resources

Gaming addiction is a recognized mental health condition. There's no shame in it — seeking help is the smart thing to do. Here's how 99gt can support you:

  • Contact the Support Team: Our trained support team provides confidential assistance for gaming-related concerns.
  • Suspend Account: Log in and go to Settings to temporarily or permanently close your account at any time.
  • Professional Advice: Speak with a mental health professional or counsellor.
  • Family & Friends: Let someone you trust know — it is better not to face this alone.
Please Note: Asking for help is not a sign of weakness — it takes real courage. 99gt is always here for you.
Live Chat Support

Talk to our Responsible Gaming specialists via 24/7 live chat. Completely confidential.

Email Support

To get in touch, send us an email. We will respond within 24–48 hours.

FAQ

Frequently Asked Questions About Responsible Gaming

Log in to 99gt and go to Account Settings. Under the "Responsible Gaming" section, you'll find options for deposit limits, session limits, cooling-off periods, and self-exclusion. Activating any tool takes just a few clicks.

Yes. When you apply for self-exclusion, you will have the opportunity to withdraw any remaining balance in your account. Contact our support team for more details — they will guide you through the entire process with full confidentiality.

Lowering your deposit limit takes effect immediately. However, requests to increase your limit require a 48–72 hour cooling-off period. This is intentional — to prevent impulsive decisions made in the heat of the moment.

Start by having an honest, compassionate conversation with them — offer your support rather than placing blame. Seek help from a mental health professional if needed. You can also contact 99gt Support as a third party to get guidance.

Yes, completely confidential. Information about your account suspension or self-exclusion is never shared with third parties. Your personal data is fully protected in accordance with our Privacy Policy.

No. Online gaming and betting are forms of entertainment, not a reliable source of income. All games carry a house edge, and staying profitable in the long run is nearly impossible. Gaming should never be seen as a substitute for regular income.

Play Responsibly, Play Enjoyably

Join 99gt — where entertainment and safety go hand in hand. Create an account or download the app today.

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